Terms & Conditions

Last Updated and Effective: 3/12/2026

PLEASE CAREFULLY READ THE LINKED TERMS OF SERVICE BEFORE PROCEEDING. The Healthara Platform, including all relevant content, products, services, and functionality associated with the Platform and any other affiliated software, website, or application owned by Healthara (“Healthara,” “we,” or “us”) is collectively referred to as the “Services.”

BY ACCESSING OR USING THE SERVICES, YOU CONSENT TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ACCEPT THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

Any information that we collect through your use of the Services is subject to the Healthara Privacy Policy, which is part of the Terms of Service.

By continuing to use the Services, you agree as follows:

• You are at least 18 years old or have been legally emancipated;

• You understand and agree that these Terms of Service are a legally binding agreement and the equivalent of a signed, written contract;

• You will use the Services in a manner consistent with applicable laws and regulations and these Terms of Service, as they may be amended by Healthara from time to time; and

• You understand, accept, and have received these Terms of Service and the Healthara Privacy Policy, and acknowledge and demonstrate that you can access these Terms of Service and the Healthara Privacy Policy at will.

If you do not agree with and accept the Terms, please discontinue all further use of the Services. Do not access the Services and immediately delete all files, if any, related to the Services from your device(s).

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE dispute resolution section below, YOU AGREE THAT DISPUTES BETWEEN YOU AND HEALTHARA WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION and you waive your right TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. YOU CAN OPT-OUT OF THE ARBITRATION AGREEMENT BY CONTACTING billing@healthara.ai WITHIN 30 DAYS OF ACCEPTING THE TERMS OF SERVICE.

Healthara Terms of Service

Healthara (“Healthara,” “we,” or “us”) owns and operates the website (the “Website”) located at healthara.ai and other related websites and platforms and may own and/or operate a “Healthara” mobile application (collectively, the “Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by Healthara, and any affiliated website, software or application owned or operated by Healthara (collectively, including the Platform and the Content, the “Services”) are governed by these Terms of Service (“Terms of Service” or “Agreement”). Although accessible by others, the Services are intended for access and use only by customers inside the U.S.

Please read this Agreement carefully before accessing or using the Services because it sets forth the important terms you will need to know about the Services. In this Agreement, the terms “you” and “yours” refer to the person using the Services.

THE SERVICES ARE NOT APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS. IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR DOCTOR OR DIAL 911.

THIS AGREEMENT IS SUBJECT TO CHANGE AS PROVIDED HEREIN. If we need to change the terms of this Agreement in the future, we will post the updated Terms of Service through our Platform and update the “Last Updated and Effective” date to reflect the date of the changes. Any changes to this Agreement are effective upon posting to the Platform. By continuing to access or use the Services after we post such changes, you agree to be bound by the terms of this Agreement, as modified. If you do not accept the changes, you should immediately stop using the Services and delete all files associated with the Services from your device(s).

Your Relationship with Healthara and Services

Healthara is a technology company that makes available to individuals who register as users of the Services (“Users”) access to products and services sold or offered by Healthara and its third party affiliates, including laboratories, wearable device integrations, analytics partners, and other health and wellness providers. Healthara also provides informational content relating to wellness, genetics, nutrition, recovery, supplementation, and lifestyle to help you take ownership of your health journey via the Platform.

As part of the Services, Healthara may provide access to genetic test services performed by third-party laboratories. Healthara may also allow users to connect third-party wearable and health data sources, including devices and services such as Apple Watch, Apple Health, Oura Ring, and similar platforms, in order to personalize wellness insights, recommendations, and protocols.

Healthara may also make available an AI-powered assistant and automated chat functionality, including Ara and related AI chat features, to support the user experience. These tools provide operational support, general educational guidance, and personalized wellness-related content and do not provide medical advice, diagnosis, or treatment and do not create a provider-patient relationship.

Acceptance of Terms of Service

Your access to and use of the Services is subject to this Agreement, as well as all applicable laws and regulations. If you do not accept and agree to be bound by this Agreement in its entirety, you are strictly prohibited from visiting, accessing, registering with and/or using the Services or any content, products, and services provided through the Services, except as necessary to review this Agreement. Services are continually under development, and we reserve the right to revise or remove any part of the Services in our sole discretion at any time and without prior notice to you. Unless otherwise indicated, any new content, products, or services added to the Services is also subject to this Agreement upon posting to the Platform. If you disagree with this Agreement or any terms or conditions herein, your sole remedy is to discontinue your use of our Services.

IMPORTANT INFORMATION REGARDING HEALTH AND WELLNESS SERVICES. PLEASE READ.

HEALTHARA IS NOT A HEALTHCARE PROVIDER. HEALTHARA IS A TECHNOLOGY COMPANY THAT ALSO FACILITATES ACCESS TO CERTAIN THIRD-PARTY SERVICES, INCLUDING GENETIC TESTING SERVICES PERFORMED BY THIRD-PARTY LABORATORIES AND DATA MADE AVAILABLE THROUGH THIRD-PARTY WEARABLE DEVICE PLATFORMS AND OTHER PROVIDERS (“PROVIDERS”), AT THE REQUEST OF ITS CUSTOMERS. HEALTHARA DOES NOT PROVIDE MEDICAL ADVICE, CLINICAL CONSULTATIONS, DIAGNOSIS, OR TREATMENT. HEALTHARA DOES NOT HAVE CONTROL OVER THE CLINICAL OR LABORATORY DECISION-MAKING OF THIRD-PARTY PROVIDERS AND IS NOT RESPONSIBLE FOR THE QUALITY OF CARE OR TESTING PROVIDED BY THOSE PROVIDERS.

YOU AGREE TO SEEK ADVICE FROM A QUALIFIED HEALTHCARE PROFESSIONAL PRIOR TO USING OUR PLATFORM AND ACCESSING SERVICES. YOU SHOULD NOT INTERPRET ANY INFORMATION PROVIDED THROUGH THE PLATFORM OR FROM PROVIDERS AS A REPLACEMENT FOR PRIMARY CARE OR OTHER MEDICAL SPECIALISTS. HEALTH-RELATED SERVICES AVAILABLE VIA THE PLATFORM ARE LIMITED IN SCOPE. YOU SHOULD NOT DELAY TREATMENT OR IGNORE ADVICE FROM YOUR DOCTOR OR OTHER HEALTHCARE PROFESSIONAL BASED ON INFORMATION PROVIDED BY HEALTHARA. HEALTHARA HEREBY DISCLAIMS ANY LIABILITY FOR ANY HEALTHCARE OR LABORATORY SERVICES PROVIDED BY ANY PROVIDER.

By accepting this Agreement, you agree and acknowledge that we do not provide clinical or medical services or laboratory testing services directly. Our role is limited to supporting and facilitating your access to these Providers via the Services.

YOU AGREE AND ACKNOWLEDGE THAT HEALTHARA IS IN NO WAY PROVIDING DIAGNOSIS OR TREATMENT TO YOU. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE INFORMATION, PROCESSES, PRODUCTS, AND OTHER ITEMS REFERENCED AS PART OF THE SERVICES ARE NOT INTENDED AS A RECOMMENDATION OR ENDORSEMENT OF ANY COURSE OF ACTION, INFORMATION, OR PRODUCT. WE EXPLICITLY DISCLAIM THE CREATION OF A PROVIDER-PATIENT RELATIONSHIP WITH YOU.

THE PLATFORM IS NOT A MEDICAL DEVICE. THE SERVICES CAN NOT AND ARE NOT DESIGNED, INTENDED, OR APPROPRIATE TO REPLACE THE RELATIONSHIP BETWEEN HEALTH CARE PROVIDERS AND PATIENTS OR TO ADDRESS SERIOUS, EMERGENT, OR LIFE-THREATENING MEDICAL CONDITIONS AND SHOULD NOT BE USED IN THOSE CIRCUMSTANCES.

If at any time you are concerned about your care or treatment, or you believe or suspect or someone else advises you that you have a serious or life-threatening condition, call 9-1-1 in areas where that service is available, or go to the nearest emergency room.

Any clinical or wellness advice provided by a Provider using information from the Services is based on the Healthcare Information (as that term is defined in the Healthara Privacy Policy) you provide. If you do not provide complete and accurate Healthcare Information, any advice or recommendations you receive may not be accurate or appropriate.

The Services and/or any data derived from the Services are in no way intended to replace the independent clinical judgment of a qualified healthcare professional.

General information available through the Services about medical conditions, symptomology, genetics, supplements, available drugs, treatment options, and other educational articles and videos is provided for general educational purposes only. Never disregard, avoid, or delay obtaining medical advice from a qualified healthcare professional because of something contained in the Services.

Services Ownership and Use

You must register on the Platform to create an account (“User Account”) and access any Services other than the Website. Healthara and its suppliers own all rights, title and interest in the Services, including all content and functionality you access through the Services (including but not limited to, any computer code, themes, objects, concepts, photographs, product descriptions, blog posts, artwork, animations, sounds, musical compositions, audiovisual effects, methods of operation, moral rights, and documentation). Healthara Services, including all Content, are protected by copyright laws throughout the world. Subject to your compliance with these Terms of Service, Healthara grants you a non-exclusive, non-sublicensable, revocable, non-transferable license to use the Services. All rights in the Services are reserved by Healthara.

THE SERVICES ARE FOR YOUR PERSONAL AND NON-COMMERCIAL USE ONLY AND YOU MAY NOT RESELL OR SUBLICENSE YOUR ACCESS TO THE SERVICES. You may not use the Services for any other purpose than what is allowed under this Agreement without Healthara’s express written permission.

You will not remove, alter, obscure or use Healthara’s name, trademarks, service marks, or logos, or those of third parties accompanying or incorporated into the Services or appearing in any advertising or publicity or to otherwise indicate Healthara’s or such third party’s sponsorship or affiliation with any content, product, or service without the express written permission from Healthara or such third party.

NOTE

THIS AGREEMENT IS VOID WHERE PROHIBITED BY LAW. DO NOT USE THE SERVICES WHERE PROHIBITED BY LAW. YOU UNDERSTAND THAT YOUR USE OF THE SERVICES MAY INVOLVE OR REQUIRE THE TRANSMISSION OF SIGNIFICANT AMOUNTS OF DATA. YOU ARE RESPONSIBLE FOR ALL DATA CHARGES THAT MAY BE CHARGED BY YOUR WIRELESS CARRIER OR INTERNET SERVICE PROVIDER OR THAT MAY OTHERWISE ARISE FROM YOUR USE OF THE SERVICES.

By visiting, accessing, registering with or using the Services, you represent and warrant as follows:

• You are at least 18 years old and are otherwise legally qualified to enter into and form contracts under applicable law;

• The information you provide to us (e.g., demographic information, information about your health and lifestyle, genetic information, wearable device data, and location information, referred to as “Customer Information”) is true, accurate, current, and complete;

• You will update your Customer Information as needed to maintain its accuracy;

• You are authorized to create a User Account (either for yourself or another person);

• You acknowledge and agree to the terms of the Healthara Privacy Policy;

• You are legally authorized to view and share with us Personal Information (as that term is defined in the Healthara Privacy Policy); and

• You are not located in a country that is subject to a U.S. Government embargo or that is designated by the U.S. Government as a “terrorist supporting” country, and you are not listed on any U.S. Government list of prohibited or restricted parties.

Limited Use and Availability

Certain portions of our Services are currently only available to individuals who are located in specific states or jurisdictions in which we offer the Services.

Services, available tests, features, and included analyses may vary by state or jurisdiction.

Certain products available through the Services are subject to age restrictions, and not all products or services on our Platform are available to all ages.

Personal Information

You own your Personal Information and any other information you submit on or through the Services. If you enter someone else’s information into the Services, you represent and warrant that you have permission to do so. As a condition of using the Services, you grant to Healthara a fully paid, perpetual, irrevocable, worldwide, royalty-free, nonexclusive, transferable and fully sublicensable, worldwide license to use your Personal Information for the purpose of providing the Services, subject to applicable law and the restrictions in the Healthara Privacy Policy. You agree to allow Healthara to de-identify and anonymize your Personal Information, including, without limitation, your Healthcare Information, in accordance with our Privacy Policy and applicable law, and to use or disclose such de-identified information for any purpose.

For the avoidance of doubt, where Healthara processes genetic data, wearable device data, and other biological or health-related data, such information will be processed in accordance with your consent, applicable law, and the Healthara Privacy Policy.

License to Information Submitted via the Services

Subject to any limitations described in the Privacy Policy, any information you transmit to Healthara via the Services, whether by direct entry, submission, email or otherwise, including data, questions, comments, forum communications, or suggestions (collectively, “Submissions”), will, to the extent permitted under applicable law, be treated as non-confidential and non-proprietary. Subject to any applicable account settings that you select, you grant Healthara a fully paid, royalty-free, perpetual, irrevocable, worldwide, royalty-free, non-exclusive, transferable and fully sublicensable right (including any moral rights) and license to use, license, distribute, reproduce, modify, adapt, publicly perform, and publicly display, Submissions (in whole or in part) for the purposes of operating and providing the Services to you and to our other users.

AI Chat

Healthara uses generative artificial intelligence to provide automated chat support and personalized wellness content to User questions (“AI Chat”) as part of its Services. You may make Submissions to AI Chat, including your questions, messages, and any information you provide during chat interactions. AI Chat will generate replies (“Responses”) to help you access general resources and information related to your inquiries. These Responses are generated using AI tools and Healthara’s proprietary systems and constitute Content owned by Healthara.

AI Chat uses third-party generative AI tools and algorithms (“AI Tools”) to collect, analyze, and respond to your inquiries. By using AI Chat, you consent to Healthara sharing your Submissions, which may include your Personal Information, with these AI Tools to process and respond to your inquiries, as described in these Terms. Your Submissions may be used to improve the Services, analyze usage patterns, enhance our services, and for other purposes described in our Privacy Policy.

Notwithstanding the foregoing, Healthara does not permit third-party AI tools to use your genetic data, biological data, or other health-related data submitted through the Services to train third-party general-purpose AI models.

You also consent to the monitoring, recording, and processing of your AI Chat interactions, subject to the Healthara Privacy Policy.

You acknowledge that AI Chat is an AI-based tool that generates content using artificial intelligence, and such content may be false, inaccurate, misleading, or harmful. AI Chat responses may be based on outdated health information, may fail to account for your specific conditions, medications, supplements, genetics, wearable-derived metrics, or circumstances, and could potentially suggest harmful or dangerous interventions. AI Chat is not a substitute for independent clinical judgment or professional advice. ALWAYS CONSULT YOUR PHYSICIAN BEFORE MAKING ANY HEALTH OR LIFESTYLE CHANGES BASED ON YOUR INTERACTION WITH AI CHAT.

All Responses are provided "AS IS" and "WITH ALL FAULTS," and Healthara takes no responsibility for, and makes no representation or warranties of any kind with respect to any accuracy, completeness, truthfulness, timeliness or suitability of the Responses. You understand that AI Chat is intended as an educational tool to supplement the independent judgment of your physician or other qualified medical provider.

You represent to us that you are not using AI Chat for the purpose of seeking emergency medical attention or making urgent medical decisions. You acknowledge that using AI Chat for emergency medical situations, mental health crises, or serious health conditions could result in severe harm or death. You agree to seek immediate emergency medical care when needed and to not delay or substitute professional medical treatment based on AI Chat responses. You represent and acknowledge not to use AI Chat in any way which constitutes a “Prohibited Use” under these Terms and Conditions, including but not limited to using it as a primary source for medical diagnosis, treatment decisions, or medication advice.

Payment and Billing

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us or our third-party payment processor to charge your payment method for the total amount of your purchase (including any applicable taxes and other charges) (each, a “Transaction”). Only valid payment methods acceptable to us may be used to complete a purchase via the Services. If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Transaction may be suspended or canceled. You must resolve any payment method problems before we proceed with your Transaction. If you want to change or update your payment method information, you can do so at any time by emailing billing@healthara.ai or updating on the Platform.

You acknowledge that the amount billed may vary due to promotional offers, preferences you select, or changes in applicable taxes or other charges, and you authorize us (or our third-party-payment processor) to charge your payment method for the corresponding amount.

How we protect your privacy

Healthara values your privacy and is committed to keeping your Personal Information confidential. Please see the Healthara Privacy Policy for an explanation of our privacy practices, the information we collect from you, how we use that information, and your rights regarding your Personal Information. By accessing or using the Services, or by downloading, viewing, or uploading any content through the Services, you acknowledge and agree to the provisions of the Privacy Policy and affirm that the Privacy Policy is a part of these Terms.

By using the Services and accepting these Terms, you further acknowledge that Healthara may share your Personal Information with third parties, including laboratories, wearable integration providers, analytics providers, and other service providers, in accordance with the Privacy Policy. We will seek your consent to share your Personal Information with third parties before doing so where required by law.

Unless specifically stated in the Healthara Privacy Policy, we do not control how third parties with whom you share information collected, generated, or stored via the Services may further use and disclose such information. You expressly acknowledge and agree that Healthara is neither responsible for nor liable to you or any third party for the treatment of your Personal Information by any such individual or entity, including any collection, use, disclosure, storage, loss, theft, or misuse of your Personal Information, whether or not such treatment violates applicable law.

Registration; User Accounts, Passwords, and Security

The Services are designed to require users to create a username and password to access and use the Services. Your username and password are, collectively, Your “User Credentials.” You are solely responsible for:
(i) maintaining the strict confidentiality of your User Credentials,
(ii) not allowing another person to use your User Credentials to access the Services, and
(iii) any and all damages or losses that may be incurred or suffered as a result of any activities that occur under your User Credentials, regardless of whether you were aware of those activities.

You agree to immediately notify Healthara in writing by email of any unauthorized use of your User Credentials or any other compromise of the security of your User Account.

WE WILL NOT BE LIABLE FOR ANY LOSS THAT YOU INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD, EITHER WITH OR WITHOUT YOUR KNOWLEDGE.

Prohibited Use

Any use or attempted use of the Services:
(i) for any unlawful, unauthorized, fraudulent or malicious purpose,
(ii) that could damage, disable, overburden, or impair any server, or the network(s) connected to any server,
(iii) that could interfere with any other party’s use and enjoyment of the Services,
(iv) to gain unauthorized access to any other accounts, computer systems, or networks connected to any server or systems through hacking, password mining or any other means,
(v) to access systems, data, or information not intended by Healthara to be made accessible to a user,
(vi) to obtain any materials, or information through any means not intentionally made available by Healthara,
(vii) to reverse engineer, disassemble or decompile any section or technology on the Services, or
(viii) for any use other than the purpose for which it was intended, is prohibited.

In addition, in connection with your use of the Services, you agree you will not use AI Chat or other Services as a substitute for emergency care, diagnosis, treatment, or medication management.

Third-Party Services, Goods, and Websites

To the extent any features, aspects, products, or services offered through the Services are provided, in whole or in part, by third parties (“Third-Party Services” as provided by “Third-Party Service Providers”), you may be subject to additional terms and conditions. IF YOU DO NOT UNDERSTAND OR DO NOT AGREE TO BE BOUND BY THOSE ADDITIONAL TERMS AND CONDITIONS, DO NOT USE THE RELATED THIRD-PARTY SERVICES.

Your use of any Third-Party Goods and Services and any interactions with Third-Party Service Providers, including laboratories, wearable integration platforms, payment processors, AI Tools, and other third-party partners, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such use or interactions, are solely between you and such Third-Party Service Providers.

Termination

If you breach any term of this Agreement, we may suspend or disable your account or terminate your access to the Services without prior notice to you. There may be other instances where we may need to terminate your access to the Services that are not related to any of your actions or inactions. We reserve the right to terminate your access to and use of the Services and materials at any time without prior notice to you, with or without cause unless otherwise prohibited by law.

If you wish to terminate your account, please contact Healthara at billing@healthara.ai, immediately discontinue your use of the Services, and delete all files associated with the Services from your computer or mobile device.

Disclaimers

THE SERVICES AND ANY INFORMATION CONTAINED ON OR PROVIDED THROUGH THE SERVICES IS PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS. ANY ACCESS TO OR USE OF THE SERVICE IS VOLUNTARY AND AT THE SOLE RISK OF THE USER. HEALTHARA DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, SATISFACTORY QUALITY AND FITNESS FOR PARTICULAR PURPOSE WITH REGARD TO THE SERVICES.

HEALTHARA DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR USEFULNESS OF THE SERVICES, INCLUDING ANY GENETIC INSIGHTS, AI-GENERATED RESPONSES, WEARABLE-DERIVED RECOMMENDATIONS, OR OTHER PERSONALIZED OUTPUTS.

Binding Arbitration / Class Waiver

YOU EXPRESSLY AGREE THAT ANY LEGAL CLAIM, DISPUTE OR OTHER CONTROVERSY BETWEEN YOU AND HEALTHARA ARISING OUT OF OR OTHERWISE RELATING IN ANY WAY TO HEALTHARA, THE PLATFORM, THE CONTENT OR THE SERVICES, OR ANY OTHER HEALTHARA GOODS, SERVICES OR ADVERTISING, INCLUDING CONTROVERSIES RELATING TO THE APPLICABILITY, ENFORCEABILITY OR VALIDITY OF ANY PROVISION OF THIS AGREEMENT (COLLECTIVELY “DISPUTES”), SHALL BE RESOLVED IN CONFIDENTIAL BINDING ARBITRATION CONDUCTED BEFORE ONE COMMERCIAL ARBITRATOR FROM THE AMERICAN ARBITRATION ASSOCIATION (“AAA”), RATHER THAN IN A COURT, AS DESCRIBED HEREIN.

You can opt out of the provisions of this Agreement that require the arbitration of Disputes within 30 days of the date that you first agree to any version of this Agreement that requires arbitration of disputes with Healthara. To opt out, you must send your name, residence address, and email address together with a clear statement that you want to opt out of the requirement to arbitrate disputes with Healthara to: billing@healthara.ai, ATTN: Arbitration Opt-Out.

Governing Law; Venue; Severability of Provisions

Services are controlled and operated by Healthara from our offices within California. Those who choose to access the Services from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable. Access to the Services from jurisdictions where the contents of the Services are illegal or penalized is prohibited.

The validity, interpretation, construction and performance of this Agreement will be governed by the Federal Arbitration Act and the laws of the State of California, without regard to any conflicts of law provisions.

Contacting Us

If you have any questions or concerns about this Agreement, please contact us by email at billing@healthara.ai.en posted will constitute your acceptance of the new Terms.